The right email, at the right moment.
Order, shipping, return and account emails come ready and always match the order's actual status. Set colours, fonts, buttons and logo once for all your emails, then edit each email with blocks, in every language. Emails go out from your own domain and you can see in the admin whether they arrived.
On every planIncluded in Starter, Professional and Enterprise.
What's in Email and notifications
Emails ready to go
Account, order, return, shipping, newsletter confirmation, abandoned cart, review reminder and back in stock emails come ready.
Block-based email editor
Edit every email type in every language with blocks like text, image, button, columns, product table, order totals, tracking button and social links. The editor only offers the fields that email can use, and you set alignment, text size and button style block by block in each email.
One design for every email
Set colours, fonts, buttons, footer and dark mode for all your emails on one screen. The logo comes from your store details, or you choose a separate logo for emails. Start from a ready-made look and see the change on a sample email, on desktop and phone, before you save.
Test emails to yourself
Before a change reaches customers, send yourself a test built from exactly the same template.
Send from your own domain
Verify your domain with DNS records or connect your own SMTP account, and emails go out from your address.
Delivery logs
See delivered, bounced, complaint, opened and clicked statuses. Addresses that cannot be reached are flagged.
Emails wait in a queue
If the sending service hits its limit, emails to your customers wait in a queue and go out on their own once the limit clears. An email that has not gone out within two days can be resent from the email log.
Marketing consent
By default, marketing emails go only to people who gave consent. You can choose to email people without consent too, at your own responsibility. Someone who unsubscribed gets no marketing email under any setting unless they opt in again. Order, shipping and return emails need no consent.
Admin notifications
New orders and low stock trigger an admin notification and an email. New reviews, return requests, chargebacks and integration errors trigger an admin notification.
Who gets which notification
You choose which notifications go to whom on your team.
Email and notifications: frequently asked questions
Can't find your answer? Write to us from the contact page.
Which address do emails come from?
Verify your own domain with DNS records or connect your own SMTP account, and emails go out from your address.
Can I change how emails look?
Yes. Set colours, fonts, buttons and logo once for all your emails. Then edit each email type with blocks, add the fields that belong to that email (order number, product table, tracking link and so on) and send yourself a test.
Can I see whether an email reached the customer?
Yes. The email log shows delivered, bounced, opened and clicked statuses.
When do customers get an email?
When the order is placed, when its status changes, when it ships, on delivery, and on cancellation and refund. The order history shows which email went out and when.
Features used together
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Orders and returnsRun an order from the moment it arrives to its return on one screen, with the right email going to the customer at each step.
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Customer managementGet to know each customer on one page and build groups that update themselves from buying behaviour.
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Shipping and deliveryShow shoppers one delivery option and one shipping price, while each warehouse ships with its own carrier.
Open your store today.
You open your store for free; when you choose a plan, every plan is $299 for the first year, excl. VAT.