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Cancellation, Refunds and Performance of the Service

Effective: 24 September 2026Version: 2

This translation is provided for information; the Turkish version is legally binding. Read the Turkish version

Milofly is a software service; there is no physical delivery. This page explains how the service is provided, how the subscription is cancelled and the terms for refunds.

1. Performance of the service (delivery)

Milofly does not ship a physical product. When the account is opened, the store admin (app.milofly.com) and your store on its subdomain are available for use immediately; access is tied to the email address you used to open the account. Before a paid subscription starts, the account can be used free of charge with the functions of the Starter plan; Milofly may change the length and scope of this free use by announcing it in advance. The yearly subscription starts on the day the payment is confirmed.

2. Cancelling the subscription

The subscription does not renew by itself and no automatic card charge is made, so you do not need to cancel it to end it. If you do not make the renewal payment at the end of the period, the subscription ends: your storefront stays open for 30 more days and orders are processed, while the admin is closed for editing; at the end of this time the storefront is temporarily closed, and your store data is not deleted. If you want to end the subscription before the period ends, give written notice to one of the addresses in section 7; unless you ask otherwise, the service stays open until the end of the period. You can ask for your store and data to be deleted in the same way; deletion is carried out within 30 days and you are notified.

3. Refunds

Because the service starts being performed the moment the payment is confirmed, the price paid for a period is not refunded if the subscription is ended before the period ends. Refunds are made in these cases:

  • if more than one payment was taken for the same period or the amount was wrong, the extra or incorrect amount (section 5);
  • if Milofly ends the service before the end of the period for a reason other than your breach of the agreement, the price of the remaining full months.

The refund is made to the card used for the payment, through the payment institution, within 14 days of the day the refund decision is notified to you; how long it takes to appear on your card account depends on your bank.

4. Right of withdrawal

Where the Buyer is a consumer, the right of withdrawal is exercised under Law No. 6502 and the Distance Contracts Regulation. The service is performed electronically and instantly, and its performance starts the moment the payment is confirmed; by approving the agreement at checkout, you accept that the service starts immediately, before the withdrawal period ends. For this reason, under Article 15(1)(ğ) and (h) of the Regulation, the right of withdrawal cannot be used for the subscription price paid.

5. Incorrect or duplicate charges

If you think you were charged more than once for the same period, or that the amount is wrong, write to us. Your request is reviewed within 7 business days of reaching us and you are told the outcome; any amount found to be due is refunded within 14 days, as in section 3.

6. Your store's own customers

Returns of products sold in the store you set up on Milofly are subject to your store's return rules. Customers who shop in your store send their return requests to the store; Milofly is not a party to that sale.

7. Contact

For cancellation and refund requests:

Address
Cevizli Mah. Zuhal Cad. A Blok No: 46 İç Kapı No: 50, 34846 Maltepe / İstanbul